Saturday, December 15News That Matters

Tag: Customer

6 Steps to Avoid Customer Feedback Failure

6 Steps to Avoid Customer Feedback Failure

Business
[Interesting] Instead of wasting yet more time writing online surveys that fail, why not spend some of it trying these tips? I’ll show you what you can do to make your online surveys more successful and push your response rate higher. In that way, you’ll be able to find out far more about your customers. Even […] The post 6 Steps to Avoid Customer Feedback Failure appeared first on DIYMarketers.
Update: Uber food delivery driver who killed customer turns himself in to police

Update: Uber food delivery driver who killed customer turns himself in to police

Breaking News
A food delivery driver who shot and killed a man in the Peachtree Heights West neighborhood on Feb. 17 has turned himself in, according to the Atlanta Police Department. Robert Bivines, 36, has been charged with the felony murder of Ryan Thornton, 30. Bivines, a driver for Uber Eats, allegedly shot the victim after a disagreement. Thornton was shot multiple times and died at Grady Memorial Hospital, police said. “The victim went down to meet the driver, received his order and began walking away from the vehicle. As the victim was walking away, it appears words may have been exchanged between he and the delivery driver,” police said in a written statement. Bivines fled the scene after the shooting. The post Update: Uber food delivery driver who killed customer turns himself in to police app
Uber Eats driver shoots and kills customer in Buckhead

Uber Eats driver shoots and kills customer in Buckhead

Breaking News
A food delivery driver shot and killed a man in the Peachtree Heights West neighborhood at 2870 Pharr Court South late Feb. 17, according to the Atlanta Police Department. Police believe the Uber Eats driver shot the victim, a 30-year-old man, after a disagreement around 11:30 p.m. He was shot multiple times and died at Grady Memorial Hospital, police said. “The victim went down to meet the driver, received his order and began walking away from the vehicle. As the victim was walking away, it appears words may have been exchanged between he and the delivery driver,” police said in a written statement. The driver then fled the scene in a white Volkswagen. No arrests have been made and the investigation is ongoing, police said. The post Uber Eats driver shoots and kills customer in Buckhead a
FedEx customer data left online for anyone to rifle through

FedEx customer data left online for anyone to rifle through

Technology
Enlarge / A redacted copy of data FedEx employees left on a publicly accessible Amazon bucket. (credit: Kromtech Security Center) Passports, driver licenses, and other sensitive documentation for thousands of FedEx customers were left online, possibly for years, in a blunder that left the information available to identity thieves and other malicious actors, researchers said Thursday. In all, Kromtech Security Center said, researchers found 119,000 scanned documents stored in a publicly available Amazon S3 bucket. The photo ID scans were accompanied by completed US Postal Service forms that included names, home addresses, and phone numbers of people who requested to have mail delivered by an authorized agent. "Citizens from all over the world left their scanned IDs—Mexico, Canada, EU cou
Using Sprout to Understand Customer Sentiment

Using Sprout to Understand Customer Sentiment

Social Media
Feelings. They’re complicated. Especially where social media is concerned. Throughout existence our brains have evolved to connect the dots of our experiences into meaningful patterns, but the boom of social media and digital language has made comprehending sentiment an entirely new beast. This dilemma is particularly frustrating for marketers. Research has shown that people only agree on the sentiment of Tweets 60-80% of the time. Emojis, sarcasm, slang, limited context—these nuances in a new era of communication make opinion mining the world’s largest, most diverse and accessible focus group a not-so-pleasant job. So how can today’s brands accurately gauge the public opinion of their online followings and keep up with customers in the place where they share their...
Get the customer insights you need: Introducing Surveys

Get the customer insights you need: Introducing Surveys

Business
VerticalResponse is dedicated to developing tools that enable our users to create and send higher-performing email campaigns. From our updated email editor to the more recent Test Kit release, it’s our mission to help business owners reach their email campaign goals, and ultimately their larger business goals. With that in mind, we’re excited to announce the latest addition to our product lineup: Surveys. Now you can use VerticalResponse to engage your customers and get the feedback you need to improve your company. Why use Surveys? To achieve long-term success, a business must consistently meet its customers’ needs. But before you can meet those needs, you have to identify them. What better way to learn what your customers care about and what they’d like to see from your company than by a
Customer Service 101

Customer Service 101

Business
Business Know-How, like a lot of small companies, operates with a very small staff. We rely on highly skilled contractors and paid product support services to handle jobs that we don’t need done daily on a set schedule. In fact, when we choose technical products, we look as closely at the vendor’s support services as we do at… Read More » The post Customer Service 101 appeared first on Small Business Blog | Business Know-How®.